Patient Rights

To be treated with consideration, respect and dignity.
To have the confidentiality of your medical information protected and to have Privacy Act regulations enforced.
To have privacy during care sessions, counselling, examination and treatment.
To review your medical records, if you request it, in a timely manner, following health centre policy with a health care professional present.
To know your health problems, diagnosis, test results, and may know any known potential advantages and/or risks of treatment; and, to have these communicated to you in language you can understand.
To know the name and qualifications of staff providing your care.
To have a second medical opinion if you request it.
To expect that no treatment, procedure or transfer will take place without your informed consent except in certain emergencies.
To participate in treatment, education or referral planning.
To have access to patient complaint procedures.

Please do not include personal health information in your email to us.